Accessibility feedback: frequently asked questions

Why are we asking for feedback on accessibility?

We aim to remove barriers to working and learning at and navigating around Royal Roads University, where possible, as part of our responsibility to the RRU (and the greater) community. This work is part of achieving and maintaining compliance with the Accessible British Columbia Act. 

What will be done with my feedback?

A representative of RRU’s Human Rights and EDI service will review your submission, share it with the area of service you had trouble accessing, and report back to you in a timely fashion, unless feedback was submitted anonymously. 

Your feedback will be shared with the Accessibility Committee as part of regular reporting, less any personal identifiers, and may influence: 

• improvements to accessibility 
• future university accessibility plans  
• what we do to prevent barriers in the future 

If you have follow-up questions, please email Accessibility Feedback or phone 250.391.2600 extension 4651.

What do you mean by “accessibility,” “disability” and “barrier”?

We are using the definitions outlined in the Accessible British Columbia Act:

By “accessibility” we mean “How easily something can be reached, entered or used by a person with a disability?

By “disability” we mean the experience of not being able to equally and fully participate in or access something because of a “barrier” and an “impairment.”

An “impairment” includes an impairment considered:

• physical
• sensory
• mental
• intellectual or cognitive

These impairments may be:

• permanent
• temporary
• episodic

By “barrier” we mean anything that hinders someone with an impairment from easily accessing something or take part equally and/or fully.

Examples of barriers:

• Buildings with no wheelchair ramps at the entrances
• Floors without wheelchair-accessible washrooms
• Information that is hard to understand
• Forms that are not available in a different form, like Braille or large print
• Important videos without captioning or ASL alternatives

Who can provide feedback?

We want feedback from any RRU community member who:

• Experiences a barrier
• Witnesses someone experiencing a barrier

What kind of feedback can I provide?

We want to know the specific barriers people face when they are trying to:

• Access a program, location, or information we offer
• Receive a service or support

We’re seeking:

• Descriptions of experiences and their impact
• Recommendations for how barriers can be removed

How will my privacy be protected?

The questions in the feedback form are optional. They are there to help you provide us with information about barriers. You can share as much or as little as you want.

If you do share your name and contact information, your identity will be known by the people who read it. What you share will never be held against you.

Any personal details you share will be kept safe as required under section 26(c) of the Freedom of information and Protection of Privacy Act.