Outcomes

Conflict Analysis and Management Program Learning Outcomes

Apply a holistic and interdisciplinary approach to the CAM field of study and practice.
Examine and situate one’s own personal beliefs.
Demonstrate openness to ideas and actions.
Evaluate evidence, its sources, meanings and intentions.
Identify, select, and sort relevant information in order to be able to describe, draw inferences, synthesize and validate that information.
Identify and explain the ethical dimensions of professional conduct and practice.
Critically reflect on the impacts and consequences of decisions and resulting actions.

Articulate ideas and arguments effectively in oral and written formats.
Demonstrate competence in interpersonal and intercultural communication skills.
Critically analyze the influence of new, emergent and collaborative technologies on the CAM field of practice.
Select and employ different communication mediums based on assessment of situation and context.

Illustrate the use and limitations of knowledge and theory in the field to professional CAM practice.
Identify and explain the core concepts and constructs of research.
Contribute to knowledge in the field of study or practice using systematic and recognized research design and methods.
Critically evaluate the rigour and validity of information and academic materials.
Recognize gaps in professional knowledge and seek out information to address deficiencies.

Examine historic and contemporary understanding of the construct of conflict within and across cultures and societies.
Situate, evaluate and apply evolving theories of conflict, conflict management practice, and alternative dispute resolution.
Differentiate between the characteristics of inter-personal, intra-group and inter-group conflicts.
Analyze and evaluate the origins, dynamics, and consequences of conflict within and between groups in diverse types of organizational settings.
Apply a systemic approach to analyzing factors that prevent, mitigate, escalate, transform and resolve inter-group, multi-party and multi-stakeholder conflicts in organizational settings.
Compare and critique tools, methods and strategies for conflict management practice and alternative dispute resolution practice in organizational settings.
Analyze and evaluate the legal contexts, norms and values relevant to different fields of conflict management practice.
Situate self in the context of systems and appraise the impact of assistance or intervention on the conflict system.
Appraise the suitability of proposed or actual third-party conflict interventions.
Identify and explain the implications and impact of engaging in conflict management for self, individuals, professionals and other stakeholders.

Apply systems thinking to the design of holistic conflict management and alternative dispute resolution processes for application in diverse organizational contexts.
Compare, select, and utilize stakeholder mapping tools to support the design of conflict management processes.
Select third-party intervention mechanisms demonstrating sensitivity to culture and context.
Demonstrate advanced problem solving, facilitation and communication skills relevant to conflict management practice with focus on their application in third-party intervention processes.
Demonstrate basic competencies in a range of negotiation and mediation process with individuals and groups, and the ability to adapt approaches to circumstances.
Build conflict-sensitive capacity to enable others to promote conflict management practices.
Formulate strategies for monitoring and evaluating third-party intervention processes.
Appraise and demonstrate the characteristics of a reflective conflict management practitioner.
Analyze and integrate ethical implications into third-party conflict intervention design and practice.