Conflict Analysis and Management Program Learning Outcomes

Critical Thinking

  • Apply a holistic and interdisciplinary approach to the CAM field of study and practice.
  • Examine and situate one’s own personal beliefs.
  • Demonstrate openness to ideas and actions. 
  • Evaluate evidence, its sources, meanings and intentions.
  • Identify, select, and sort relevant information in order to be able to describe, draw inferences, synthesize and validate that information.
  • Identify and explain the ethical dimensions of professional conduct and practice. 
  • Critically reflect on the impacts and consequences of decisions and resulting actions.


  • Articulate ideas and arguments effectively in oral and written formats.
  • Demonstrate competence in interpersonal and intercultural communication skills.
  • Critically analyze the influence of new, emergent and collaborative technologies on the CAM field of practice.
  • Select and employ different communication mediums based on assessment of situation and context.


  • Illustrate the use and limitations of knowledge and theory in the field to professional CAM practice.
  • Identify and explain the core concepts and constructs of research.
  • Contribute to knowledge in the field of study or practice using systematic and recognized research design and methods.
  • Critically evaluate the rigour and validity of information and academic materials.
  • Recognize gaps in professional knowledge and seek out information to address deficiencies.


  • Examine historic and contemporary understanding of the construct of conflict within and across cultures and societies.
  • Situate, evaluate and apply evolving theories of conflict, conflict management practice, and alternative dispute resolution. 
  • Differentiate between the characteristics of inter-personal, intra-group and inter-group conflicts.
  • Analyze and evaluate the origins, dynamics, and consequences of conflict within and between groups in diverse types of organizational settings.
  • Apply a systemic approach to analyzing factors that prevent, mitigate, escalate, transform and resolve inter-group, multi-party and multi-stakeholder conflicts in organizational settings.
  • Compare and critique tools, methods and strategies for conflict management practice and alternative dispute resolution practice in organizational settings. 
  • Analyze and evaluate the legal contexts, norms and values relevant to different fields of conflict management practice. 
  • Situate self in the context of systems and appraise the impact of assistance or intervention on the conflict system.
  • Appraise the suitability of proposed or actual third-party conflict interventions.
  • Identify and explain the implications and impact of engaging in conflict management for self, individuals, professionals and other stakeholders.

Professional Skills & Practices

  • Apply systems thinking to the design of holistic conflict management and alternative dispute resolution processes for application in diverse organizational contexts.
  • Compare, select, and utilize stakeholder mapping tools to support the design of conflict management processes.
  • Select third-party intervention mechanisms demonstrating sensitivity to culture and context. 
  • Demonstrate advanced problem solving, facilitation and communication skills relevant to conflict management practice with focus on their application in third-party intervention processes.
  • Demonstrate basic competencies in a range of negotiation and mediation process with individuals and groups, and the ability to adapt approaches to circumstances.
  • Build conflict-sensitive capacity to enable others to promote conflict management practices.  
  • Formulate strategies for monitoring and evaluating third-party intervention processes.
  • Appraise and demonstrate the characteristics of a reflective conflict management practitioner.
  • Analyze and integrate ethical implications into third-party conflict intervention design and practice.