Counselling Services

About RRU Counselling 

Life can be complicated. This is especially true when you are trying to juggle your life and your learning. We recognize that from time to time personal issues may arise that may have a profound effect on your life. To support you during difficult times, RRU offers free, confidential counselling and support. Students can access one-time support, or short-term ongoing counselling (usually up to five sessions). Counselling is provided in-person, over the phone, and via Skype.

Make an appointment

Please use one of the following options to book a counselling appointment:

  • Book an appointment using our online booking system
  • Phone: 250.391.2600, ext. 4515
  • Toll-free: 1.800.788.8028 (please ask for "Counselling Services")
  • E-mailRRU Counselling

Please submit a Counselling Services Intake form (.docx) before or at your first appointment. Emailed submission is fine.

If you require an appointment urgently, or outside of the hours provided in the online booking system, please email us directly.

If you require immediate assistance, please consider:

  • Empower Me  - a 24/7 phone counselling service for undergraduate students who are members of RRU's Student Association: 1-877-234-5327
  • Vancouver Island Crisis Line, a 24-hour crisis support response service: 1.888.494.3888 

Who are our counsellors? 

Jeffrey Glenn is a Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors, and holds a Masters Degree in Counselling Psychology from Yorkville University and a Bachelors Degree in Psychology from the University of Victoria.  Jeff joined the RRU Counselling Services team in January 2019.

Jeff believes that therapy is a process of growth and self-discovery.  He promotes behavioural transformation by creating a safe and empowering environment that supports the expression of genuine thoughts and feelings.  He has a passion for supporting clients to break free from their negative self-perceptions and invalidating narratives in order to honor their authentic selves and reach their true potential.  In his therapy sessions, Jeff will work to solve current problems and change unhelpful thinking patterns and behaviors by re-framing perspectives and providing valuable tools to cope with life’s obstacles.

Jeff has worked with a variety of issues including (but not limited to): anxiety, depression, anger (emotion) management, self-esteem & self-worth, grief & loss, boundaries & assertiveness (communication), and life stage or transitional challenges (retirement or separation/divorce support).

Image: Gemma Fraser, Counselling ServicesGemma Fraser is a Registered Clinical Counsellor with the BC Association of Clinical Counsellors and has a Masters of Education Degree in Psychology. She has a solid understanding of the unique RRU student experience, gained from her experience as a Counsellor and Academic Coach. 

Using her varied experience, Gemma works with students to come up with a counselling or support plan to meet their individual needs.  This sometimes involves Cognitive Behaviour Therapy, Solution-Focused Therapy or utilizing Positive Psychology interventions.  Sometimes it means just listening quietly and allowing students to talk freely about what's on their mind.  In all cases, Gemma is highly motivated to ensure therapy is as efficient as possible and works collaboratively with students to ensure their goals are being met in a timely manner. Gemma is encouraging without pressuring, and her style is straighforward, warm, proactive and solution-focused.

Counselling Services also works with long-term contracted counsellors to ensure students find a suitable fit, and have access to appointments in the evenings and weekends when requested.

What kinds of services are available?

Our counsellors will discuss any range of topics, including but not limited to:

  • Anxiety and stress management
  • Depression
  • Loss/grief
  • Confidence/Self-esteem
  • Family challenges/transitions
  • Relationship issues
  • Group dynamics and interpersonal skills
  • Sexual or physical abuse/assault (Sexual Violence or Misconduct Protocol and Procedures for Students)
  • Substance abuse and addictions
  • Identity
  • Academic and learning challenges
  • Time management

Letters of Consideration

We know that life creates unexpected stressful circumstances for students (e.g. loss of a family member/friend, family healthy issue, change in relationship, temporary high stress circumstances, etc.). In these temporary situations, a formal accommodation through Accessibility Services might not be suitable or necessary, but a student might require a little flexibility from their instructor(s) for one or two assignments to support their success for a short period of time.

In these cases, when a student accesses counselling support and is taking steps to ensure their success, RRU Counsellors might write a Letter of Consideration to support the student. Unlike a formal accommodation, there is no legal obligation to apply the recommendation but it’s a request for compassion within reason. These letters are written with the consent of the student, and discussion between counsellors, students and/or instructors might be helpful to come up with an appropriate plan. If you have any questions about Letters of Consideration, please feel welcome to get in touch with Counselling Services.

Resources for Students